From opening an account to making a withdrawal, this page has everything you need to sort out any issue on Moztbet quickly and easily.
Popular: Deposit · Password Reset · Bonus · Withdrawal
Pick a topic, get answers fast
Everything you need to know about opening a new account, identity verification, password reset, and profile updates.
Resolve issues with deposits via bKash, Nagad, Rocket, or bank transfer, including failed payments and balance discrepancies.
How to withdraw your winnings, processing times, limits, and what to do if your withdrawal is stuck.
Terms and conditions for claiming welcome bonuses, reload offers, cashback, and VIP rewards.
Answers to questions about games not loading, betting rules, Live Casino issues, and Sports Betting.
Account security, suspicious login activity, two-step verification, and protection of personal information.
Our Support Team Is Always Here for You
For the fastest resolution, use our Live Chat. On average, a Bengali-speaking agent will respond within 3–5 minutes.
Online NowFor detailed issues or when you need to send documents, email us. You'll typically receive a reply within 2–4 hours.
support@moztbet.wsTo speak with someone over the phone, request a callback via live chat. Our agent will call you at your scheduled time.
Hours: 9:00 AM – 11:00 PM
Step-by-step solutions to the most common topics
Log in to your Moztbet account and click the "Deposit" button in the top right corner.
Choose whichever you're comfortable with — bKash, Nagad, or Rocket.
Enter the deposit amount. Minimum ৳100. If you have a bonus code, enter it here.
Once payment is confirmed, the balance will be credited to your account instantly.
KYC verification must be completed before your first withdrawal. Your National ID will be required.
Go to the "Withdrawal" section in your account and select your preferred method.
Enter the amount and your bKash/Nagad number. Minimum withdrawal is ৳500.
Funds typically reach your mobile wallet within 15–30 minutes.
Questions come up whenever you use any online platform. Your deposit isn't showing in your balance, you've forgotten your password, you're not sure where to find your bonus — these small things can quickly become frustrating. Moztbet understands that even the best games aren't enjoyable without a reliable support system behind them.
That's why Moztbet built its Help Center with Bangladeshi users in mind from day one — Bengali-speaking support agents, guides written in plain language, and fast resolutions. These three things set Moztbet's support apart.
Moztbet live chat support is available 24 hours a day, 7 days a week — including Eid, Puja, and all public holidays.
On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes under 2 minutes.
A locked account may take a bit longer to resolve. In that case, reach out directly via Live Chat. Once your identity is verified, your account is typically unlocked within 15 minutes. For your security, never share your password over the phone — no Moztbet agent will ever ask for it.
The two most common bonus questions are "Why didn't I receive my bonus?" and "Why can't I withdraw my bonus?" — and both have straightforward answers. First, bonuses are usually added automatically with your first deposit after registration, though some require a code. Second, bonus funds cannot be withdrawn directly — they become withdrawable only after you've placed a certain amount in wagers. This is called the "wagering requirement" and is clearly stated on each bonus page.
This can happen occasionally, usually due to network issues. Wait 5–10 minutes first. If your balance still hasn't updated, contact live chat with your transaction ID. The ID from your bKash or Nagad SMS confirmation is enough for our support team to verify and correct your balance right away.
Moztbet doesn't just resolve game issues — it also supports responsible gaming. If you feel your gaming habits are getting out of control, you can voluntarily suspend or permanently close your account from the Help Center. A deposit limit option is also available.
To learn more about responsible gaming, visit our Responsible Gaming View the page.
Quick answers to the most frequently asked questions